Within 24 hours, by a real human. Email hello@yummytummy-shop.com or use the contact form — both reach the same desk.
We pack Monday–Friday; orders leave within 1–3 business days and you'll get a tracking link by email.
Within 14 days of shipping, and most orders arrive sooner.
Almost certainly — we ship worldwide, free on every order.
Email us straight away with your name and order number. Once a parcel leaves the warehouse we can't redirect it, but we'll do everything we can before then.
Bigger orders sometimes travel as separate parcels a day or two apart — your tracking will show each one.
International tracking often goes quiet between countries. If nothing changes for 5 days, write to us and we'll chase it from our side.
That's on us. Email a photo and your order number within 14 days of delivery and we'll replace or refund it — no return postage asked.
We'll email you the restock date; if it's more than two weeks out we refund that item automatically.
14 days from delivery for unused items in original packaging — the full details are on our Returns page.
Still stuck? Contact us — a real human replies within 24 hours.
